The question is, How good is T-Mobile Cell phone service? Here’s our round-up of different reviews that will help you decide for yourself.
T-Mobile Cell Phone Service reviews on Best Company
Best Company was the first site that I visited. After scrolling through the site, I finally found reviews on T-Mobile’s cell phone service. The site had a 3.4 overall star rating on all the reviews, which is not bad. There were a lot of good reviews on this site. A lot of the praises were directed to their customer service and their phone plans. Here’s what a customer had to say about T-Mobile: Now, let’s talk about the not so good reviews, although a lot of customers praised their customer service, some of them were not happy with the customer service that they were getting. There were some complaints about their ‘out of country’ customer service, bad reception on phones, mistakes in charging of bills, false advertisement and false promotions. Here’s one:
T-Mobile Cell Phone Service reviews on Trustpilot
The next site I visited was Trustpilot and let me just say this, 84% of the reviews were bad reviews. I had to scroll for a while before I found a good review. The few good reviews i came across wrote about their good in-store customer service. Here’s one: Will never come back to them and will always give bad reviews any chance I get throughout social media and my inner circle contacts as long as they are not willing to fix the issue, I am speaking from experience and have been with them for 14 years, and yet they would not refund any amount or be willing to solve the issue. (source) Now, for the bad reviews, majority of the complaints were about false promotions, false advertisement, wrong billings and customer service. Here’s one of the reviews:
T-Mobile Cell Phone Service reviews on Consumer Affairs
The site Consume Affairs had an overall review star rating of 3 out of 5 stars. A lot of customers seemed to love their customer service and phone plans. A lot of them also stated that they had given T-Mobile bad reviews in the past, but T-Mobile had improved. Here’s a review: And for the not so good reviews, there were complaints about being given false information by employees, not so good phone service and reception, complaints about customer care and false promotions. Here’s one: I learned from trying to switch!!!! T mobile is the lesser evil by far!!!! Just make sure with phone and cable companies you DO NOT trust their employee’s words. Read All the print!!! It is your credit, they don’t mind screwing up if they (Verizon) lie, and you trust them…. And nobody holds them accountable for their lies. Last Words Once I signed up and called to set up my iPhone, they said Ohh no we can’t set this phone up, it has a bad barcode! Then they conned me into purchasing a new iPhone and said we will credit you $400 dollars once you receive your new phone. This was another T-Mobile lie, they again after receiving the phone said we cannot honour our word, there is no way for us to apply a $400 dollar credit. (source) After readingthrough the numerous amount of reviews, I would say you should look for another cell phone service to use. The mention of false promotions and advertisement was a reoccuring statement in all the sites i visited and I pesonally dont think its worth finding out. If you still want to use T-Mobile’s cell phone service after reading this article, please do. After all, no company is perfect and it seems like T-Mobile has a lot of improvements to make.
