How to Troubleshoot a Nutone Doorbell
Nutone makes a variety of wired and wireless door chimes. For issues with the wireless units, replacing the batteries with new ones often resolves the problem. Before attempting to fix your wired unit, make sure it is no longer under warranty. If the doorbell is no longer under warranty, here are some troubleshooting steps to help fix the problem.
Why is My Nutone Doorbell Not Working?
If you press the doorbell button and nothing happens, start by checking for a blown fuse or tripped circuit breaker. If the problem isn’t the fuse and/or breaker, then there could be a problem with the button itself, chimes, transformer, or the wiring. To troubleshoot:
Remove the doorbell cover to expose the wire connections.Check for any loose wires and reconnect them. If this doesn’t resolve the problem, disconnect the wires and touch them together, holding them by their insulation. If you hear a sound, then the button is defective.If the button is fine, check the chime box. Make sure there are not loose parts or wiring inside as well.Ensure the diode is connecting the middle and “Front” terminals on the chime.Check the doorbell transformer. Use a multi-meter to test the terminals screws for voltage. If there is none, then you need to replace the transformer.If the transformer is fine, and the doorbell still doesn’t work, check all the visible doorbell wiring in the house.
How Do I Know if My Nutone Doorbell Transformer is Bad?
Doorbell transformers can go bad for a number of reasons. A staple may be pinching the wires, or wires could have rubbed together tearing the insulation. Mice can also cause this sometimes. Such a short could have burned out the transformer. Another possible reason is a short in the chime, when then caused the contacts of the doorbell switch to fuse together. To test a doorbell transformer, touch one probe of the multi-meter to each head on the transformer, where thin wires lead toward the doorbell buttons. If you get a reading of 16 volts, this indicates the transformer is working properly. Less than 16 volts indicates the transformer is bad and needs replacing.
Nutone Doorbell LED Indicator Statuses & Their Meanings
Solid blue LED indicator
This means the transformer voltage is too high. To clear the error, locate and replace the transformer with a 10-20 VAC transformer.
Flashing blue (slow)
This indicates a cold start at low temperature. Wait for the doorbell to begin powering up (LED will turn solid red).
Flashing blue (fast)
This indicates the voltage of the transformer is low. This occurs after power on, or push the button.
Solid red
This indicates the doorbell is powering up. Wait for a few minutes until the LED color changes.
Flashing green/red
This indicates the doorbell is in Discovery mode.
Flashing red (slow)
This LED indicator status means the doorbell is not connected to the Wi-Fi network. Follow the steps to connect the doorbell to Wi-Fi in the Nutone Knock app.
Flashing red (fast)
This indicates the doorbell is updating its firmware. Normally, firmware updates should only take a few minutes.
Flashing green (fast)
This indicates the doorbell is connecting to the cloud server. Wait for the doorbell to connect and the green light to become solid.
Solid green
This indicates the doorbell is connected to the cloud server and is ready to use.
Flashing green (slow)
This indicates session in progress.
How to Connect Nutone Doorbell to WiFi
To connect Nutone Wi-Fi chime (LA227WH) to Wi-Fi, follow the steps below: If your Nutone Knock app will not connect to your Wi-Fi, here is how to troubleshoot:
Standing where you plan to install the doorbell, use your mobile device to check the signal strength. There should be at least 2-3 bars.Make sure your Nutone’s LED ring is flashing red and green. If it is not flashing red and green, re-enter discovery mode by pressing and holding the doorbell call button for 10 seconds.Follow the Wi-Fi connection steps in your Nutone Knock app. You will need your Wi-Fi password. If your Wi-Fi is not password protected, leave the password field empty.If the doorbell is still not connecting to the Wi-Fi, try moving the router a few feet to ensure line of sight without too many obstacles between them.Try using a Wi-Fi extender to ensure proper signal strength.
Nutone Doorbell Motion Sensor Not Detecting Motion
If your Nutone doorbell motion sensor is not detecting motion, first make sure you have activated the motion sensor. If it is it activated, the issue may be due to the motion sensitivity settings. Try adjusting the motion sensitivity to a different level to see if the issue resolves.
Why Can’t I hear People over the Nutone Doorbell?
If you cannot hear visitors during a live call, it could be because of several reasons. To troubleshoot and fix the problem, follow these steps:
Where to Find Event Logs on the Nutone Doorbell
Video clips and snapshots of motion and call events are only stored in the cloud with a subscription to the cloud service. With a cloud subscription, your Nutone doorbell will automatically record and send to the cloud a screenshot of any motion and call event. It will also record up to 30 seconds of video. These clips will be stored in the cloud for future view based on the level of subscription you have purchased. You can download clips and snapshots from the cloud to your mobile device’s internal storage whenever you like. Without a cloud subscription your Nutone device will still work. You will still receive motion and call alerts and still be able to communicate with visitors. Whenever the doorbell button is pressed, a snapshot of the visitor will automatically be stored in the internal storage of your mobile device. You can manually record any event live. These recordings will also be stored in the internal storage of your mobile device.
Nutone Doorbell Power Cycles Off and On
If your doorbell power cycles off and on, check the following:
Check that the doorbell wires are securely connected.Ensure the existing doorbell wiring is not damaged or corroded.Try reversing the wires.Try bypassing the mechanical door chime.
Nutone Doorbell Does Not Power On
There could be several reasons why your Nutone video doorbell does not power up. To resolve the issue, try the following troubleshooting tips:
Confirm the power to the transformer is on by checking the fuse.Confirm the diode is installed correctly. A diode must be added to the front door pushbutton so that power will be supplied continuously to the chime.Confirm the wire connections are secured and the doorbell camera wires are connected to the correct existing doorbell wires.
Nutone Doorbell App Doesn’t Save Photos or Videos on My Smartphone
If your doorbell app doesn’t save photos or videos on your smartphone, ensure you have sufficient memory on your device. Also ensure permissions are enabled on the app to access the device memory.
Why I’m Receiving So Many False Motion Detection on Alerts (and How to Fix It)
If you are getting so many false motion alerts, it could be because of high traffic areas. Leaves and debris can also trigger motion alerts. You need to block out high traffic areas to reduce false motion alerts. Heat sensor prevents nuisance motion triggering from leaves and debris. Following the steps to fix the issue:
How to Setup Nutone Doorbell
Follow the steps below to setup a Nutone doorbell:
Download the smartphone app
On your smartphone, download and install the Nutone Knock app from Google Play Store or Apple App Store.
Create and account
With the smartphone connected to the local network router via Wi-Fi, select “Create an Account”. Enter a name, valid email address, and password for the account, then select “Create an Account”. You will get a verification e-mail with the activation code. Enter the activation code in the app and login.
Connecting to doorbell camera
The doorbell camera should be in discovery mode and the button indicator should flash red and green. If the indicator does not flash, try pressing the call button for 10-15 seconds to enter discovery mode. Follow the steps on the app to complete the setup.
How to Install Nutone Doorbell (LA600WH)
Nutone wired chime To install a new wired chime, follow these steps: Nutone wireless chime To install Nutone wireless chime, follow these steps:
How to Select Nutone Chime Tune (Nutone LA600WH)
The four button switch and LED indicator on the Nutone LA600WH chime are used to select the desired tunes for the chime.
How to Set Tune Duration on Nutone Chime (Nutone LA600WH)
Once you have selected the tune, you can adjust the time the tune plays to one of four durations. To do that, follow these instructions:
Press the “CUT” button one or more times to select the desired play time (5, 10, 20 seconds or the full song).The desired play time is indicated by the LED indicator. LED indicator flashes according to the length of tune played (once, twice, thrice for 20 seconds). The LED illuminates continuously for 20 seconds for full song played.
How to Adjust Volume on Nutone Chime (Nutone LA600WH)
To adjust the volume, while the tune is playing, press “VOL” button one or more times to cycle through three volume levels. Check this too: Skybell Doorbell How to & Troubleshooting Guide
How to Update Nutone Video Doorbell Firmware
To update Nutone Knock firmware, follow these instructions:
In the Nutone Knock app, tap the 3 lines in the upper right corner of the screen to access the menu.Select “About Devices”.Select “Doorbell Cameras”Tap the name of your doorbell camera and tap “Update Firmware”The update may take several minutes to complete.
